Returns & Exchanges

At NewJaisa, we want you to be completely satisfied with your electronics purchase. If your device doesn't meet your expectations, you can initiate a return or exchange within 7 days of delivery for a hassle-free experience.

Return Process

• 1.
  Initiate Request

  Log into your NewJaisa account, navigate to your order history, and select the 'Return/Exchange' button for the specific item.

• 2.
  Quality Inspection

  Ensure the device is in its original condition with all accessories and packaging intact; our team will remotely verify the claim details.

• 3.
  Secure Pickup

  Once approved, a courier partner will be dispatched to your location to collect the item within 48 hours.

• 4.
  Refund or Replacement

  After the item reaches our facility and passes a final quality check, we will process your full refund or ship your replacement device.